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Improve customer service and relations.
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This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
12 Aug 2016
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
24 Jun 2016
Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy
31 May 2016
This looks at the process of questioning for giving advice or recommending a product
Beat your competitors: valuable rules for improving customer service
Patient consultations: techniques for changing people’s behaviour
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016
How can the quality of the service you offer be improved upon?
08 Dec 2015
There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.
26 Nov 2015
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
15 Oct 2015
